Future-proof your apps with Airtable Premium Support
Maximize your ROI with fast, 24/7 support and hands-on, expert consultation from your Technical Account Manager (TAM).
Achieve business continuity
You run mission-critical processes in Airtable. We provide you with ongoing support to ensure Airtable meets the ever-evolving needs of your business.
Always-on, 24/7 support
Accelerated 1-hour first-reply SLA for critical issues
Support monitoring and escalation from TAM
Optimize your ecosystem with expert guidance
We build you a strong foundation for success through rapid development and a reliable deployment. Gain expert advisors, with hands-on support, assigned TAM, and an Ask-an-Expert team.
Assigned TAM to guide the development of your major use cases
Health Checks to uncover issues and recommend solutions
Ask-an-Expert sessions to support builders across your enterprise
Gain priority product access
Enjoy the inside scoop on new features from Airtable, so you can strengthen your business–and fortify it for the future.
Early access to beta features
Proactive feature roll out plans with your TAM
Discuss feature requests and key roadmap items directly with Airtable’s Product and Engineering team
Our partnership takes you from good to best-in-class
We’ll dive deep into your team’s workflows to provide customized guidance for your unique Airtable setup. Here’s an overview of our first year together.
Achieve your goals faster with Premium Support
Drive cross-functional alignment
Your TAM works across teams and departments, identifying opportunities for collaboration and breaking down data silos.
Accelerate productivity
Save your team time by leveraging Premium Support for solution design and Airtable building guidance.
Reduce operational disruption
Your TAM will help future-proof your apps and build for resiliency, and you will have fast, always-on support when issues arise.
Elevate user experience
Your TAM will help take your Apps to the next level. We can help improve app performance, create loveable user interfaces and automate key processes.
Empower your organization
Give your whole org the opportunity to build the tools they need with expert guidance from our Ask-an-Expert team.