Airtable Professional Services Packages
Last Updated: August 8, 2025
This page outlines Airtable's Professional Services offerings, including the scope, included tasks, required roles, and assumptions for each Professional Services package. The selected package, as well as the fees and other terms and conditions relating to each purchase of Professional Services, will be set forth on an Order Form executed by the customer.
Package Types
1. Advisory Packages
INTEGRATION ADVISORY
DESIGN AND BUILD ADVISORY
AI DESIGN ADVISORY
DESIGN ADVISORY
PACKAGE SCOPE
Airtable will provide advisory services to assist Customer teams to architect integrations and utilize Airtable's technical features
Airtable will provide advisory services to assist Customer teams to design an Airtable workflow utilizing best practices
Airtable will provide advisory services to assist Customer teams to implement Airtable’s AI features in their workflows utilizing best practices
Airtable will provide advisory services to assist Customer teams to design an Airtable workflow utilizing best practices
INCLUDED PROFESSIONAL SERVICES TASKS
• Up to 4 integration design calls
• Provision of an Integration Design Document
• Up to 3 solution design calls
• Up to 4 build support calls
• Provision of a Solution Design Document
• Up to 4 solution design calls
• Provision of a Solution Design Document
• Up to 3 solution design calls
• Provision of a Solution Design Document
REQUIRED CUSTOMER ROLES (SEE ROLE DEFINITIONS BELOW)
• Project Lead/ Workflow Owner
• Executive Sponsor
• Integration Owner
• Project Lead/ Workflow Owner
• Workflow Creators
• Executive Sponsor
• Workflow End User Testers
• Project Lead/ Workflow • Owner
• Workflow Creators
• Executive Sponsor
• Project Lead/ Workflow Owner
• Executive Sponsor
• Workflow End User Testers
2. App Building Packages
ESSENTIALS APP
GROWTH APP
PACKAGE SCOPE
• Airtable will provide app-building services to support:
• Up to 1 base solution
• Up to 6 interface pages
• Up to 5 automations
• Up to 10 tables
• Airtable will provide app-building services to support:
• Up to 3 base solutions with sync
• Up to 10 interface pages
• Up to 15 automations
• Up to 20 tables
DELIVERABLES
• Airtable App (One Base Solution)
• Up to 1 Comms Template
• Up to 1 Job Aide Template
• Airtable App (Up to 3 Base Solutions)
• Up to 1 Comms Template
• Up to 1 Job Aide Template
• Up to 1 Integration Design Document
INCLUDED PROFESSIONAL SERVICES TASKS
• 1 Kickoff Meeting
• Up to 2 Application Design Meetings
• Up to 1 Change Management Meeting
• Up to 5 Meetings for Testing and Feedback
• Up to 3 Knowledge Transfer Sessions
• Up to 2 Adoption Reviews
• 1 Kickoff Meeting
• Up to 5 Application Design Meetings
• Up to 1 Change Management Meeting
• Up to 10 Meetings for Testing & Feedback
• Up to 6 Knowledge Transfer Sessions
• Up to 2 Adoption Reviews
• Up to 4 Integration Design Meetings
REQUIRED CUSTOMER ROLES (SEE ROLE DEFINITIONS BELOW)
• Project Lead/ Workflow Owner
• Workflow Creators
• Executive Sponsor
• Workflow End User Testers
• Ongoing Administration
• Project Lead/ Workflow Owner
• Workflow Creators
• Executive Sponsor
• Integration Owner
• Workflow End User Testers
• Ongoing Administration
3. Onboarding Packages
EKM IMPLEMENTATION
ENTERPRISE HUB IMPLEMENTATION
PACKAGE SCOPE
Airtable will provide onboarding services to assist Customer teams to implement Airtable’s EKM functionality
Airtable will provide onboarding services to assist Customer teams to implement Enterprise Hub and configure admin controls in Enterprise Scale
INCLUDED PROFESSIONAL SERVICES TASKS
Up to 12 advisory calls to support:
• Testing EKM functionality
• Enabling EKM in production
• Support migration of existing assets to encryption
Up to 12 advisory calls to support:
• Configuring Enterprise Hub
• Reviewing and configuring admin controls
• Data governance features
REQUIRED CUSTOMER ROLES (SEE ROLE DEFINITIONS BELOW)
• Airtable Admin/IT Lead
• Encryption team
• Executive Sponsor
• Airtable Admin/IT Lead
• Executive Sponsor
4. Training Packages
BASIC
ADVANCED
PACKAGE SCOPE
Airtable provides training for a single team launching their Airtable instance on one workflow. This package is ideal for customers working with Professional Services who need to train their organization after implementation and onboarding. It ensures a smooth launch and adoption within the team.
Airtable provides training for up to three workflows with multiple team members, supporting both builders and end users. This package accelerates onboarding and helps teams quickly adopt Airtable for their needs.
INCLUDED PROFESSIONAL SERVICES TASKS
• One Live (1) hour training session for up to 25 users in support of one workflow
• Two (1) hour Office Hour Sessions for Q&A and support
• One job aide for one workflow
• Four Live (1) hour training sessions for up to 25 users in support of two workflows
• Four (1) hour Office Hour Sessions for Q&A and support
• Two job aides for two workflows
• One Change Management best practice guide
REQUIRED CUSTOMER ROLES (SEE ROLE DEFINITIONS BELOW)
• Project Lead/ Workflow Owner
• Workflow Creators
• Executive Sponsor
• Workflow End User Testers
• Ongoing Administration
• Project Lead/ Workflow Owner
• Workflow Creators
• Executive Sponsor
• Workflow End User Testers
• Ongoing Administration
5. Health Check Package
HEALTH CHECK
PACKAGE SCOPE
Airtable's Health Check package helps optimize your setup for scalability and efficiency. Our experts assess your data, automations, and integrations to identify improvements, streamline workflows, and leverage the latest features.
INCLUDED PROFESSIONAL SERVICES TASKS
• Discovery session to understand customers current pain points
• Data structure analysis
• Interface evaluation
• Logic and automation evaluation
• App library evaluation and upgrade
• Feature upgrade online
• Integration evaluation based on technology stack and tooling
REQUIRED CUSTOMER ROLES (SEE ROLE DEFINITIONS BELOW)
• Project Lead/ Workflow Owner
• Workflow Creators
• Executive Sponsor
• Workflow End User Testers
• Ongoing Administration
Assumptions
All Professional Services will be performed remotely unless otherwise agreed by the parties in advance. Any onsite services will be subject to expense reimbursement.
Integration Advisory and Design and Build Advisory Packages are advisory only, and Customer will be solely responsible for building and configuring workflows, bases, and other aspects of the Services.
Customer functional and technical management resources are responsible for coordinating and driving decision-making processes within the Customer organization. Customer will manage the availability, priorities, and work of its own resources (including business users and technical staff). Delays in decision-making processes may result in additional costs and/or require extensions of the Service Term.
Customer business and technical leads are responsible for leading the requirement gathering process within Customer’s business and technical teams, respectively. All necessary functional and technical representatives that fully understand the business process and requirements will participate in design discussions. Any additional effort required of Airtable to help facilitate the requirement gathering process is not within the scope of these Professional Services and, if required, will be subject to additional fees.
Customer is responsible for developing and executing roll out and test plans.
Customer is responsible for developing any end user training materials and for training end users.
All materials will be provided in the English language and all customer meetings will take place in the US or UK.
Upon the commencement of the Professional Services, Customer will have current, valid licenses to all third party software applications necessary or appropriate for the Professional Services, including, but not limited to, licenses to Airtable’s Services.
Airtable will perform all Professional Services during regular business hours in the US and/or UK from 9:00 a.m. to 5:00 p.m. If required, Airtable and Customer will mutually agree to work outside of these regular business hours during key activities of the project.
Airtable will deliver the Professional Services in a contiguous fashion. Both parties are jointly responsible for maintaining this timeframe.
Should any additional professional services be required or requested beyond those outlined herein, Airtable will work with Customer to mutually agree upon and define such professional services in a separate agreement.
If the Professional Services are not completed by the end of the Service Term or, if applicable, the Optional Extension Period, the Professional Services will nonetheless be deemed completed and Airtable will not be obligated to complete any unfinished tasks.
The Professional Services will be provided by Airtable employees and/or by personnel from an Airtable Services Partner subcontracted by Airtable.
Role Definitions
ROLE TITLE
ROLE DESCRIPTION
Project Lead/ Workflow Owner
The primary point of contact for the engagement on the Customer team. They will be responsible for assigning roles and responsibilities throughout the project and ensuring that the project progresses in a timely fashion.
Workflow Creators (Business Analysts)
Business contacts who are considered subject matter experts in the functional areas. They are responsible for defining functional requirements and any process changes that could impact the workflows. This individual is primarily responsible for adoption of the Services by Customer and training end users.
Executive Sponsor
Highest-ranking manager or senior executive who directs Customer’s organization’s strategy who has the power and authority to make final decisions and resolve issues with regard to Customer’s functional or business requirements. The Executive Sponsor will serve as a strategic partner to the Airtable team.
Integration Owner (if needed)
Roles can include BizOps/Operations, Systems Engineer, Internal Tooling, and/or Data Engineer.
Workflow End User Testers (Super Users)
Two to five individuals on Customer’s team who engage with the workflow daily and who should review Customer’s Airtable instance at specific points to provide feedback.
Ongoing Administration
Manages all change/enhancement requests for the Services.
Airtable Admin/ IT Lead
Responsible for identifying high-priority bases that need special consideration. Responsible for organizing internal communication to Airtable users. Responsible for internal coordination with internal Security team.
Encryption Team
Responsible for customer-side EKM configuration, including creating CMK and adjusting policies.