Episode 2
Creating a frictionless workday for 2.1M Walmart associates
From approving PTO to clocking in for a shift, every action counts at one of the world’s largest employers. Ben Peterson, VP, People Product & Design, is using AI to give people time back.
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New playbook, product disrupted
37%
of product leaders report “improved prioritization” is a top benefit of AI.
32%
of product leaders report “enhanced data analysis” is a leading benefit of AI
33%
of product leaders report “better resource allocation” is a major benefit of AI.
Asking the hard questions to bolster My Assistant adoption
“We built My Assistant, essentially like ChatGPT, where associates can leverage Walmart knowledge, data, and actions. When we launched, growth wasn’t what we expected. We had to take a step back and say: ‘what differentiated experiences will drive the right level of adoption?’” Ben says.
What once took hours of questions and support, now takes minutes
“Within Me@Campus, you can change an employee’s cost center in less than 20 seconds,” Ben says. “Something that took me an hour of fumbling through countless systems, knowledge articles, a support chat, a customer service call, I can now do with no friction whatsoever.”
